Terms & Conditions
Terms and Conditions Policy
Effective Date: [19-12-2024]
Welcome to Liberty Solar Solutions. These Terms and Conditions govern your use of our services, including the sale, installation, and maintenance of solar systems, as well as your interaction with our website, products, and support. By engaging with Liberty Solar Solutions, you agree to these Terms and Conditions. Please read them carefully before proceeding.
1. Definitions
- “Company” refers to Liberty Solar Solutions.
- “Customer” refers to any individual or entity purchasing products or services from the Company.
- “Services” include the sale, installation, and maintenance of solar systems.
- “Products” refer to solar panels, inverters, batteries, and accessories sold by the Company.
2. Scope of Services
Liberty Solar Solutions provides the following services:
- Sale of solar energy products.
- Installation of solar systems at residential, commercial, and industrial locations.
- Maintenance and repair services for solar energy systems.
- Energy consultations and system designs tailored to customer requirements.
3. Product Warranty
- All products are covered by the manufacturer’s warranty, the terms of which are included with your purchase.
- Warranty claims must be made directly to Liberty Solar Solutions with proof of purchase and within the warranty period.
- The Company is not responsible for product defects arising from misuse, unauthorized modifications, or improper installation by third parties.
4. Installation Services
- Installation timelines will be agreed upon during project planning and are subject to weather conditions or unforeseen delays.
- Customers must ensure that the installation site is accessible and safe for the Company’s team.
- Any additional materials or structural adjustments required for installation will be communicated in advance and billed separately.
5. Maintenance and Repairs
- Maintenance services are offered on a contract or on-demand basis.
- Repairs due to normal wear and tear are covered under maintenance agreements; however, repairs resulting from external damage (e.g., weather, vandalism) may incur additional costs.
- The Company will not be liable for system inefficiency caused by the customer’s failure to follow maintenance schedules.
6. Payment Terms
- A detailed invoice will be provided for all services and products.
- Payments must be made as per the agreed terms outlined in the contract.
- Late payments may incur additional charges.
- All prices are subject to applicable taxes and fees unless otherwise stated.
7. Limitation of Liability
- Liberty Solar Solutions is not liable for:
- Loss of energy savings due to external factors beyond our control (e.g., weather, grid issues).
- Damages caused by misuse, negligence, or unauthorized alterations of the installed system.
- The Company’s liability is limited to the cost of the products or services provided.
8. Intellectual Property
All designs, plans, and proprietary materials provided during the course of service are the intellectual property of Liberty Solar Solutions and must not be copied, shared, or used without prior written consent.
9. Privacy Policy
The Company values your privacy and is committed to protecting your personal information. All customer data will be handled per our Privacy Policy, which can be found on our website.
10. Cancellation and Refund Policy
- Orders for products may be canceled before shipment; a cancellation fee may apply.
- Refunds are only provided for unused, undamaged products returned within [30 days] of purchase.
- Service cancellations must be made in writing at least [7 days] before the scheduled date to avoid penalties.
11. Force Majeure
The Company is not responsible for delays or failures to deliver services due to events beyond its reasonable control, including but not limited to natural disasters, strikes, governmental actions, or power outages.
12. Dispute Resolution
- Any disputes arising from these Terms will first be addressed through amicable negotiation.
- If unresolved, disputes shall be settled through arbitration under the Nigeria laws
13. Modifications to Terms
Liberty Solar Solutions reserves the right to update or modify these Terms and Conditions at any time. Any changes will be communicated via our website or other appropriate channels.
14. Governing Law
These Terms and Conditions are governed by the laws of [Your Jurisdiction].
Contact Us
For questions or concerns about these Terms and Conditions, please contact us:
- Email: info@libertysolar.ng
- Phone: +2348060179347
- Website: www.LibertySolarSolutions.com